A booking experience with a view.
The Hacienda needed a website that did more than look welcoming. We redesigned the digital experience with custom room pages, smoother bookings, blocked-off availability once rooms are booked, and original location footage and voice over work that help guests feel the stay before they arrive.
A hospitality website built around the guest decision.
For a bed and breakfast, the website has to work like the front door and the front desk. Guests need to feel the atmosphere, understand the rooms, trust the experience, and book without confusion. The redesign focused on making that path clear, warm, and easier for both guests and owners.
A smoother path from browsing to booking.
The work combined website design, booking functionality, custom content structure, and video production so potential guests could see the property, explore the rooms, and book with confidence.
Website redesign
A cleaner, more welcoming website experience that better reflects the property and makes the guest journey easier to follow from first visit to booking.
Rooms & bookings
Custom room structure with booking functionality designed around availability, guest confidence, fewer manual steps, and less dependency on third-party platforms.
Location footage
Original footage captured to showcase the property and give the website a more personal, place-based feel.
Voice over
Voice over work helped guide the story, adding warmth and clarity to the footage so the property felt more inviting.
Guest journey
The full experience was shaped around what guests need to know before they choose a room, reserve their stay, and book directly.
Rooms that know when they’re booked.
The booking system was built so room availability can be managed directly through the site. Once a room is booked, those dates are blocked off, helping reduce confusion and keeping the guest experience cleaner.
Available this week
Booked dates blocked
Clearer booking decisions
Photography that helped sell the stay.
The photos were created to support the booking decision, not just decorate the page. Exterior, room, and living-space imagery help guests understand the atmosphere, comfort, and sense of place before they commit.
The exterior sets the mood.
The outside photography gives guests an immediate feel for the property and helps the website open with a stronger sense of arrival.
Interior photos build trust.
The living-room and room photography help guests picture the stay, making the website feel more personal, polished, and easier to book from.
Master suite
Living room
Exterior
Motion and voice over completed the story.
Once the photography gave the website its foundation, footage and voice over added another layer: movement, pacing, warmth, and a clearer story for guests who want to understand the property quickly.
The website needed to feel useful and calm.
For a booking-based business, design is not only visual. It is functional. The website has to help guests understand the offer, compare options, and move toward booking without friction.
Clear room discovery
Rooms are structured so guests can understand options, details, and next steps without digging.
Footage and voice over
Original video and voice over help the site feel more personal and give potential guests a better sense of place.
Availability made simple
Booked dates are blocked off, which helps keep the booking experience cleaner for guests and owners.
Direct bookings. Less admin. Stronger organic reach.
The final build gave The Hacienda a more complete digital presence: a redesigned website, custom booking tools, room-based browsing, location imagery, voice over, stronger SEO, and a path that helped move bookings away from Airbnb and back into their own site.
More fluid bookings
The new booking flow made reservations easier to manage and helped free up time for the owners.
Less Airbnb reliance
Direct booking functionality helped bring more of the guest journey into their own website instead of relying on third-party platforms.
Improved SEO
The site was structured to improve organic visibility and help generate direct bookings through search.
A site that works harder for the business.
The redesign was built to reduce friction: fewer manual booking steps, clearer availability, stronger organic positioning, and a more polished experience for guests who want to book directly.
Need a website that actually handles the booking?
We build service websites with the function underneath: rooms, bookings, custom content, video, voice over, and the customer path that turns interest into action.